Privacy Policy

The Astro Stones, respects your privacy. This policy explains how we handle personal information when you visit www.theastrostones.com, shop with us, or contact our team.

Information We Collect

We collect information you provide when placing an order, creating an account, or contacting us. This may include your name, email address, phone number, delivery and billing addresses, order details, and support messages.

If you request personalised product guidance, you may voluntarily share your birth date, zodiac sign, or Moolank. Please only provide information necessary for your request.

Our website may also collect technical information, including your IP address, browser, device details, and website interactions through cookies and similar technologies.

How We Use Your Information

We use your information to:

• Process payments, fulfil orders, and manage returns or refunds.

• Send order confirmations and delivery updates.

• Answer questions and provide requested product guidance.

• Improve our website, products, and customer service.

• Prevent fraud and meet legal or accounting obligations.

• Send promotional communications with consent where required.

• Measure advertising performance, subject to applicable privacy requirements.

Payments and Information Sharing

Our store is hosted on Shopify. We share relevant information with service providers supporting our website, checkout, payments, shipping, customer support, and advertising.

Payment information is processed by the providers available at checkout under their privacy policies. Never share your UPI PIN, card security code, password, or OTP with our support team.

We may also disclose information where required by law or necessary to protect lawful rights. Our service providers may process information outside India, subject to applicable safeguards and transfer requirements.

Cookies and Advertising

We use cookies to support shopping functions and remember preferences. Where enabled, analytics and advertising tools—including Meta tools—may collect or receive browsing activity, purchase events, device identifiers, and contact information for measurement and relevant advertising.

You can manage cookies through your browser and any privacy controls available on our website. Where required, we obtain consent before using non-essential tracking. Disabling certain cookies may affect website functionality.

Marketing Preferences

You can unsubscribe from promotional messages using the option provided or by emailing theastrostones@gmail.com. You will still receive essential communications about existing orders and support requests.

Data Retention and Security

We retain information only as long as needed to fulfil the purposes described here, meet legal requirements, prevent fraud, and resolve disputes. We delete or anonymise information when it is no longer required.

We use reasonable safeguards to protect personal information, although no online system is completely secure.

Your Privacy Choices

Subject to applicable law, you may request access, correction, or deletion of your personal information, withdraw consent, or raise a privacy complaint by contacting us.

We may verify your identity before processing a request. Some records may need to be retained for legal obligations or unresolved transactions. Withdrawal of consent does not affect earlier lawful processing.

Children and Customer Content

Our purchasing services are intended for adults aged 18 or above. If you believe a child has provided personal information, please contact us.

Reviews submitted for publication may be publicly visible. We seek appropriate permission before using privately submitted photographs or testimonials in advertising.

For privacy questions or complaints, contact:

The Astro Stones
Email: theastrostones@gmail.com